We bill on the 1st of each month while you're connected. We don’t use pro-rata billing, so your first bill covers the full month ahead, and your final bill covers the last full month of service.
This keeps things simple and fair—no partial charges or complicated calculations. If you cancel partway through a month, your connection stays active until the end of that billing cycle, so you get the service you’ve paid for.
We only use Direct Debit for payments, so you're always covered by the direct debit guarantee. If you miss a payment, we'll automatically retry it until you're back in sync.