No contract lock-in
We do not use long-term contracts. They are unfair for many people, especially young renters who often cannot secure a tenancy longer than six months.
Local knowledge.
Different priorities.
Remaining local-first allows us to prioritise the areas of Brighton that need connectivity most. Unlike national providers, we are not driven by maximising mass-market profits or investor expectations.
- Not driven by national-scale profit targets.
- Not forced to optimise for easy, cookie-cutter rollout areas.
- Able to prioritise mixed-use streets, awkward buildings and overlooked pockets of the city.
- Faster decisions, more flexibility, and pricing designed for local reality.
National wholesale networks tend to prioritise scale and standardisation. We take the opposite approach. We build where it matters, not where it is easiest.
A connection is a starting point
Being connected
opens doors.
Reliable internet access is now a gateway to essentials. When people are priced out or locked out, inequality spreads.
- Access to essentials and lower-cost services.
- Job applications, training and education.
- Health and public services increasingly moving online.
Terms that make room for real life.
We design our terms around insecure incomes and insecure housing, because those are real conditions of life in Brighton & Hove.
Free installations for homes
Upfront installation fees are a major barrier. We remove them entirely for homes.
No inflation-linked price rises
We do not add automatic inflation-linked increases mid-contract. The aim is stable pricing people can trust, not surprises baked into the calendar.
Human payment support
If a customer misses payments, we accept any reasonable payment plan. We work with people to catch up without shame or pressure.
When money gets tight
We have never cut off a single subscriber for falling behind. That is a deliberate choice.
In the rare cases where we cannot reach a non-paying customer, we can pause their membership and slow down their connection until they are ready to continue. No one else does this. It is more disruptive for us operationally, but it is a more human way to handle real-life financial strain.
Owning the network
changes what’s possible.
Because we own our network end-to-end, we avoid the ongoing wholesale line rental costs that national ISPs must pay to use third-party infrastructure.
This changes what is possible. Our ongoing connection costs are extremely low, allowing us to support customers flexibly and sustainably, and to tolerate longer breakeven periods where inclusion matters more than speed of return.
For the city’s independents
For the people who
make Brighton work.
Brighton’s small businesses and sole traders do not need enterprise complexity to get reliable fibre.
Larger national providers often apply the same slow, expensive treatment to a small shop as they do to a large corporation. We aim to connect local businesses quickly and more affordably.
Where appropriate, we also allow sole operators to use residential services to help keep costs down without compromising reliability.
More connection.
Less impact.
We aim to build a network that improves the city without adding unnecessary environmental cost.
- All-electric vehicle fleet.
- Recycled (non-virgin) ducting wherever possible.
- A build-once approach that avoids repeated disruption.
What we’re working towards
More of Brighton.
Fewer barriers.
We are developing a true low-cost tariff for residents receiving benefits.
For a community space, independent business or building group, talk to us about getting connected .